How are we doing?

 

Customer Service 

Building Inspections: Facilities Services personnel conduct periodic inspections of all campus buildings and spaces within them to identify minor and major items requiring improvement and to ensure compliance with a variety of codes and standards. Facilities Services service items are routinely corrected and the Building Representative is notified of any items which need to be corrected by building occupants.

The Facilities Services Department has assigned individual people; Facilities Services Representatives (FSR), to be a representative for building occupants for facilities related issues. Each FSR is assigned specific buildings. The FSR is responsible for performing periodic inspections of the buildings, and is a single point contact for building occupants.

A complete list of Building Representatives can be found on the Space and Facilities web site at http://web.utk.edu/~space/. If you have concerns for buildings other than those listed please contact Mike Sherrell, Executive Director, 974-2178, jsherrel@utk.edu.


Complaints: In any operation as large and diverse as the Facilities Services Department, mistakes and oversights will occur. The Facilities Services exercises quality control procedures in all its operations, but when mistakes or oversights occur, please contact the Executive Director of the Facilities Services Department. All such reports are taken seriously and investigated, not only to correct the current problem, but to avoid subsequent similar occurrences.


Suggestions: The Facilities Services Department welcomes suggestions for ways in which services can be provided more efficiently and for additional services which might be provided. Such suggestions should be made to the Executive Director  of the Facilities Services Department.